North Area Service Centre

Contact details:

1 Glasgow House, Lanark Road, London W9 1QY.

T: 020 7245 2651

Repairs: 0800 358 3783 or email
Out of hours: 020 7286 7412.

Welcome to the north area service centre which serves Queen's Park, Mozart, North Streets and Maida Vale villages. The service centre is part of our drive to make our services locally accountable and more accessible. We have a range of specialist services available from the centre including a dedicated team advising on anti-social behaviour and debt advice. You can read about the team and the services on offer below.

From Friday 27 November 2015, CityWest Homes will move its service from the Beethoven Centre to St Jude’s Hall and Glasgow House.

Please download the leaflet below outlining the timetable for accessing services from our new location.

Download leaflet

Resident meetings

We hold residents meetings, coffee mornings and surgeries at the service centre, which are advertised on our village webpages. We are keen to hear your views so please come along.

Anti-social behaviour (ASB)

The team's responsibility is to reduce anti-social behaviour across the villages in North Westminster. We organise events with the focus on bringing local communities together. We also meet with the local police teams and Westminster Council at weekly crime reduction meetings, working together to target anti-social behaviour hotspots. The team also hold regular ASB surgeries and send newsletters to provide advice and keep everyone informed about what we are doing to reduce ASB in their village.

This team is managed by Stuart Marshall, who was previously sergeant for the Queen's Park safer neighbourhood team. Contact the north area service centre on the details above to get in touch with Stuart and his team.

Income recovery

The income recovery team helps tenants in Queen's Park, Mozart, North Streets and Maida Vale villages who are in arrears, by offering debt advice referrals and housing benefit advice. The team is managed by Montserrat Fas and along with her team of income recovery officers.

Montserrat Fas: or telephone 020 7245 2223.

Resident relations

The team is responsible for ensuring that the organisation engages with its residents in an effective and positive way. They are our champions in sorting out local residents concerns and issues. They carry out all consultation on better homes work, and provide many activities for residents including events, lunch clubs and resident engagement. They are responsible for overseeing the management of our residents' halls.

Ian Merriman is the resident relations team leader for the north and west area and is supported by resident relations coordinators Rebecca Marshall, Vicky Andrews and Amoy Ing. The team can be contacted on 020 7245 2900 or email

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