West Area Service Centre

Contact details:

155 Westbourne Terrace, London W2 6JX.
The office is on the corner of Westbourne Terrace and Bishops Bridge Road.

NOTE: This office is closed for refurbishment until 21 June 2017.

T: 020 7245 2911
E: weststreet@cwh.org.uk
Opening times: 9am - 5pm.

Bus routes: 7, 18, 27, 36, 436
Nearest underground: Bayswater, Paddington and Royal Oak.

Repairs: 0800 358 3783 or email repairscallcentre@cwh.org.uk
Out of hours: 020 7286 7412.

Welcome to the page of the west area service centre. This office serves Bayswater estate, West street properties, Little Venice, Paddington Green and Westbourne Park villages.

The service centre is part of our drive to make our services locally accountable and more accessible. We have a range of specialist services available, including a dedicated team advising on anti-social behaviour and a debt advice team. You can read about the team and the services on offer at the centre below.

Teams based at the west area service centre:

West street properties

Lessee services

The lessee services team provide a range of services, from calculating and collecting service charges to providing advice on leasehold matters. Find out more about their services here.

Income recovery

The income recovery team are there to help tenants with arrears by offering debt advice referrals and housing benefit advice. The team is managed by Mairead Lynch and his team of income recovery officers help residents in Bayswater estate, West street properties, Little Venice, Paddington Green and Westbourne Park villages.

Mairead Lynch: mlynch@cwh.org.uk or telephone 020 7245 2939.

Resident relations

The team is responsible for ensuring that the organisation engages with its residents in an effective and positive way. They are our champions in sorting local residents concerns and issues. They carry out all consultation on better homes work, and provide many activities for our residents including events, lunch clubs and resident engagement. They are responsible for overseeing the management of our residents' halls.

Ian Merriman is the resident relations team leader for the west and north area and is supported by resident relations coordinators Rebecca Marshall, Vicky Andrews and Amoy Ing. The team can be contacted on 020 7245 2900 or email residentrelations@cwh.org.uk

Community partnership

The community partnership teams role is to engage with external partners to bring other services closer to our residents. They are a key partner in Westminster Works and other worklessness projects. The team run homework clubs, an estate based youth service, commission and manage the development of new football pitches and playgrounds as well as education and health projects.

Capital programme

The capital programme team is responsible for delivering planned refurbishment to both the general building structure, and mechanical and electrical elements of our housing stock. These works are directed by five year Capital Programme, created by our technical services team through continual surveying and analysis of our properties.

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