Anti-social behaviour policy
The Housing Act 1996 requires all social landlords to publish their policies and procedures for dealing with anti-social behaviour (ASB). Landlords must prepare a:
- Statement of Policies and Procedures on ASB (the statement) and
- Summary of current Policies and Procedures on ASB (the summary - which will be available shortly).
Statement of policies
The statement of policies outlines our general approach to ASB and includes our definition of ASB, a general policy statement of our approach to ASB and the strategic context.
Statement of procedures
Our procedures statement includes information on how to make a complaint, how a complaint is processed and how we support residents who have a problem with anti-social behaviour.
It also includes details on our use of enforcement and non-legal action, including for example the use of mediation.