We are committed to stamping out all forms of harassment. Our harassment policy is aimed at preventing harassment, supporting victims, and working with other agencies to take action against those responsible.

What is harassment?
Harassment can take many forms. It may relate to the age, sex, race, nationality, religion, disability, sexual orientation or any personal characteristics of the individual. For example, racial harassment or homophobia.

What is important is that the behaviour is unreasonable, unwelcome and offensive.

It can include verbal abuse, offensive graffiti, physical attacks or threat of physical attacks.

What should you do?
Harassment is a crime and you should not put up with it.

If you, your family or visitors are involved in a serious or violent incident and need help, please phone the police on 999.

Try and keep records of what has happened with times, dates, where the incident happened and descriptions of those responsible. Our estate offices have trained staff who can help tackle the problem.

If the estate office is closed, and you need urgent help, please contact the emergency link office on 020 7286 7412.

What will the estate office do?
Anyone harassing or abusing someone is breaking their tenancy or lease conditions and could face legal action.

Our estate office staff will interview victims of harassment as soon as possible and keep in touch with them on a regular basis. We will take whatever action we can to deal with the problem.

We can also offer other help, for example:

  • Extra security for your home (grilles on windows and cages around letterboxes) - you will have to pay for these if you are a leaseholder
  • Temporary housing if you are in immediate danger - you will have to pay for these if you are a leaseholder
  • A permanent move to another flat for tenants (in exceptional circumstances).

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