Tenancy fraud

What is tenancy fraud?

Tenancy fraud is committed whenever a property is occupied by someone other than the tenant and the tenant no longer lives there.

Why is it a problem?

  • It’s denying someone a home who needs housing.
  • It’s costing local taxpayers thousands to keep legitimate households in bed and breakfast accommodation.
  • It can make the fraudsters money.


How can it happen?

  • A person has been given a tenancy based on a false identity or false information.
  • A person has let their flat out to someone else and no longer lives there (tenants can take in lodgers as long as they remain in occupation and have the Council’s permission).
  • A person is living at the property and the original tenant has died, moved on or sold them the key.


Report it!

If you suspect someone other than the tenant is living at an address and the tenant no longer lives there -

  • call the anonymous hotline on 020 7361 2777, or
  • contact your local estate office, or
  • fill in the online report form below.


Please note investigations are confidential and can take time to complete. We will let you know the outcome if we can.

Tenancy fraud


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