Repairs, alterations and major works

Leaseholders are responsible for maintaining the interior of the flat excluding any structural items and communal services.

CityWest Homes is responsible for maintaining the rest of the block and estate, for which you are required to pay a proportion of the cost.

Reporting repairs

By telephone: 0800 358 3783 or 020 7245 2990. Lines are open 8.30am to 5pm.

By email: Please allow two working days for a response.

Emergency repairs out of hours

For urgent repairs between 5pm and 8.30am, please call the out of hours service on 020 7286 7412.

Learn more about

Major works
Extending your home

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