New tenants satisfaction survey

This is a chance for you to tell us their views regarding the process of signing up for your tenancy and moving in to your new property. The results will be used to understand what we’re doing well and to identify the areas that need improving. All returned surveys will be entered into a quarterly surveys prize draw and you could be in with a chance of winning one of ten £50 prizes in high street shopping vouchers.

There are two ways of completing the survey. You can either fill out the postal copy and return to us in the pre-paid envelope provided or you can complete the survey online.

In order to complete the online survey you will need your unique personal reference number (which can be found on the front page of the postal copy).

Please select this link to complete the survey online: https://www.surveymonkey.com/s/newtenantssurvey

Please contact Matthew Excell, research and development analyst, on 020 7245 2037 if you have any queries.


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